This Privacy Policy explains how House of Fun Casino (“we”, “us”, “our”) collects, uses, processes, and protects your personal information when you use our website, products, and services (“Services”). We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws. By using the House of Fun Casino website, you accept the practices described in this Privacy Policy. Please read this document carefully to understand how your personal data is managed.
1. Information We Collect
We collect the following categories of personal information to provide and improve our Services, communicate with you, and comply with legal obligations:
- Personal Identification Data: This includes your name, email address, date of birth, and contact information provided during registration or account creation.
- Technical Data: We may collect your IP address, browser type, operating system, device information, and cookies or similar tracking technologies to ensure proper functioning and security of our Services.
- Usage Data: Information about your interaction with our website, including the games played, activity duration, preferences, and transaction history.
- Communication Data: Records of correspondence with us, including support requests, feedback, or participation in surveys and promotions.
2. Purpose of Data Collection
We process your personal information for the following purposes:
- To provide, operate, and maintain the House of Fun Casino website and Services.
- To verify your identity and ensure compliance with legal age requirements.
- To process transactions, manage user accounts, and deliver customer support.
- To analyse user behaviour and preferences to enhance and personalise the gaming experience.
- To send you updates, service-related notifications, and marketing communications, subject to your consent where required.
- To detect, investigate, and prevent fraudulent activities or security breaches.
- To comply with legal, regulatory, and contractual obligations.
3. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases for processing your personal data:
- Performance of a Contract: Processing necessary for delivering our Services as per our agreement with you.
- Legal Obligation: Processing required for compliance with applicable legal and regulatory requirements.
- Legitimate Interests: Processing based on our legitimate interests to maintain, secure, and improve our Services, provided such interests are not overridden by your data protection rights.
- Consent: Where processing is based on your consent, you have the right to withdraw this consent at any time without affecting the lawfulness of processing before withdrawal.
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with trusted third-party service providers who assist us in delivering our Services, such as IT support, payment processors, analytics providers, and marketing partners. These third parties are contractually bound to protect your information and process it only in accordance with our instructions and applicable law. We may also disclose your information if required by law, regulation, legal process, or to protect our rights, property, or safety, or those of our users or others.
5. International Data Transfers
Your personal data may be transferred and processed outside the United Kingdom or the European Economic Area (EEA) where our service providers operate. In such cases, we implement appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms, to ensure that your data is adequately protected in line with UK data protection standards.
6. Data Security
We employ technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Our security measures include encryption, access controls, regular security assessments, and staff training. While we strive to protect your data, no transmission or storage system can be guaranteed as completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and our legal obligations. Once your data is no longer needed, we will securely delete or anonymise it.
8. Your Rights
As a UK resident, you have the following rights regarding your personal data:
- Right to Access: You may request access to the personal information we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
- Right to Erasure: You may request deletion of your personal data, subject to legal limitations.
- Right to Restrict Processing: You can request restriction of processing under certain circumstances.
- Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.
To exercise your rights, please contact us using the information provided in the “Contact Us” section below. We may require verification of your identity before fulfilling your request.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse site performance. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
10. Children's Privacy
Our Services are intended for individuals aged 18 and over. We do not knowingly collect or process personal information from children under 18. If you believe that a child has provided us with personal data, please contact us immediately and we will remove such information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or for other operational reasons. Any changes will be posted on this page, and where appropriate, we will notify you by email or via the website. Your continued use of our Services after such updates constitutes acceptance of the changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer via the contact details provided on the House of Fun Casino website. We are committed to resolving your concerns and ensuring your data privacy rights are respected.
Last updated: June 2026